Refund policy

Return, Refund & Exchange Policy

At Cap Cartel SA, we want you to be happy with your purchase. If something isn’t right, we’ve got you covered.

Returns
Items can be returned within 7 days of delivery
Items must be:
Unworn
Unwashed
In original condition (with tags & packaging)
 We reserve the right to reject returns that don’t meet these conditions.

 Exchanges
We offer exchanges if:
You received the wrong item
The size is incorrect
The item is damaged or defective
 To request an exchange, contact us within 48 hours of receiving your order.

 Refunds
Refunds are only issued if:
The item is defective or damaged
We cannot replace the item
 Once approved:
Refunds will be processed within 3–7 working days
Refund will be made to your original payment method

Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable

 Non-returnable items
We do NOT accept returns for:
Worn or used caps
Items without original packaging
Sale/discounted items (unless faulty)
📩 How to request a return
To start a return or exchange:
Email us at: capcartelsa@gmail.com
Include:
Order number
Reason for return
Photos (if item is damaged)
We’ll guide you through the next steps.

 Important
Cap Cartel SA is not responsible for:
Incorrect addresses provided by customers
Delays caused by couriers

 Final note
We aim to keep things fair and simple. If there’s an issue, we’ll do our best to sort it out quickly