Shipping policy

Shipping Policy

At Cap Cartel SA, we aim to deliver your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders are not processed on weekends or public holidays.

Shipping Time
Estimated delivery times:
Major cities: 2–4 business days
Outlying areas: 3–6 business days
Delivery times may vary depending on your location and courier delays.

Shipping Costs
Shipping fees are calculated at checkout based on your location.
Any applicable shipping costs will be clearly displayed before payment.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this to track your delivery in real time.

Delivery Issues
Please ensure that your delivery address and contact details are correct when placing your order.
Cap Cartel SA is not responsible for:
Delays caused by courier services
Incorrect or incomplete addresses provided by customers
Failed delivery attempts due to the recipient being unavailable

Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery or expected delivery date.
We will investigate the issue and work with the courier to resolve it.

Contact Us
For any shipping-related queries, please contact us at:
capcartelsa@gmail.com

0691800318